Risk & Escalation Centre

Active exceptions, escalations, and risk triggers

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Search across trades, applications, KYB records, users, risk cases, and more.

Open Escalations

5Requires action

High Severity

3Immediate action

Escalated

2Notified

Resolved (30d)

12Closed this month

Auto-Escalation Trigger Rules

Volume Shortfall

Threshold: > 5% of expected volume

Auto-flag as Exception, alert Credit Officer and Financier

Quality Deviation

Threshold: Outside agreed commodity specs

Auto-flag, request quality inspection report

Logistics Delay

Threshold: > 72h beyond scheduled movement

Auto-alert, request updated logistics status from Trader

Repayment Overdue

Threshold: Past due date with no payment

Auto-escalate to Collections, notify Financier

Escalation IDTrigger TypeTrade IDBorrowerFinancierCommodityThresholdSeverityStatusAssigned OfficerCreatedActions
Volume ShortfallTRD-2026-002GreenHarvest Co.Stanbic IBTC CapitalCocoa>5% volume varianceHighUnder ReviewAmaka Osei2026-05-22
Repayment OverdueTRD-2026-004Sokoto Grains LtdCoronation CapitalMilletPast due dateHighEscalatedBello Musa2026-05-21
Logistics DelayTRD-2026-005Plateau Farm ExportsZenith Capital PartnersSoybeans>72h delayMediumAwaiting Trader ResponseChioma Eze2026-05-22
Logistics DelayTRD-2026-004Sokoto Grains LtdCoronation CapitalMillet>72h delayHighEscalatedBello Musa2026-05-21
Quality DeviationTRD-2026-001Agro Ventures LtdZenith Capital PartnersMaizeOutside specsMediumAwaiting Field ReportAmaka Osei2026-05-23
Volume ShortfallTRD-2026-007Lagos Traders Co.Stanbic IBTC CapitalGroundnuts>5% volume varianceLowResolvedDavid Akin2026-05-19